Qwickly Attendance Classic: Domain Not Recognized

Qwickly Attendance LTI can sometimes produce a "Domain Not Recognized" error. This error occurs when our application is unable to access our session cookie in the browser. This issue may be down to a few different reasons:

  • The user's device is blocking all cookies
  • (If the LTI tool is set to launch in an iframe inside of the LMS) the user's device may be blocking 3rd Party Cookies

How can I resolve this issue?

  1. (For System Administrators) If Qwickly Attendance has been set up to open in an iframe inside of the LMS, the recommendation would be to update the LTI tool to open in a new window. This means our application is not designated as a 3rd Party Application and thus any cookie restrictions will be lifted. The following links provide the steps for this process in different LMSs:
    1. Blackboard Learn: https://qwickly.zendesk.com/hc/en-us/articles/360040510492-Updating-Qwickly-Attendance-LTI-to-open-in-a-new-tab-on-Blackboard
    2. Canvas: https://qwickly.zendesk.com/hc/en-us/articles/360038943171-Updating-Qwickly-Attendance-LTI-to-open-in-a-new-tab-on-Canvas
    3. D2L Brightspace: https://qwickly.zendesk.com/hc/en-us/articles/360040510552-Updating-Qwickly-Attendance-LTI-to-open-in-a-new-tab-on-D2L-Brightspace
  2. (For Teachers/Students) Users can check their cookie settings in the browser and make sure all cookies (or third party cookies) are allowed. Here are some steps on this: https://qwickly.zendesk.com/hc/en-us/articles/360038646511-Qwickly-LTI-Allowing-Third-Party-Cookies-In-Different-Devices
  3. (For Teachers/Students who are Apple users) Users may also want to make sure that their devices' iOS operating system versions are up to date


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